INTRODUCTION

Connect One (Pty) Ltd, a South African based company, is committed to protecting the privacy and personal information of its customers, employees, and other stakeholders. This Privacy Policy outlines our approach to collecting, using, storing, and protecting personal information in accordance with the Protection of Personal Information Act (POPIA) and other relevant South African laws.

DEFINITIONS

For the purposes of this Policy, the following definitions apply:

• “Personal Information” means any information that can be used to identify a natural or juristic person, including but not limited to:
  • Name, surname, and identity number
  • Contact information (address, phone number, email)
  • Financial information (bank account details, credit card information)
  • Employment history and education
  • Online identifiers (IP address, cookies)
• “Processing” means any operation or set of operations performed on personal information, including collection, storage, use, dissemination, or destruction
• “Data Subject” means the individual to whom the personal information relates
• “Information Officer” means the person responsible for ensuring compliance with POPIA and this Policy, currently Shaun Le Ray ([email protected])

PRINCIPLES FOR PROCESSING PERSONAL INFORMATION

Connect One (Pty) Ltd will adhere to the following principles when processing personal information:

1. Accountability: We will ensure that we are accountable for the personal information we process and will take reasonable steps to ensure that our processing activities are lawful and compliant with POPIA.
2. Lawfulness: We will only process personal information with the consent of the data subject, or where otherwise permitted by law.
3. Specificity: We will only collect personal information for a specific, explicitly defined, and lawful purpose.
4. Minimality: We will only collect and process the minimum amount of personal information necessary to achieve the purpose for which it was collected.
5. Accuracy: We will take reasonable steps to ensure that the personal information we process is accurate, complete, and up-to-date.
6. Storage limitation: We will only store personal information for as long as it is necessary to achieve the purpose for which it was collected, or as required by law.
7. Integrity and confidentiality: We will take reasonable technical and organizational measures to ensure the integrity and confidentiality of personal information, and to protect it against unauthorized access, disclosure, or destruction.
8. Data subject participation: We will provide data subjects with access to their personal information and allow them to correct or update it, as required by law.

COLLECTION AND PROCESSING OF PERSONAL INFORMATION

Connect One (Pty) Ltd may collect and process personal information from various sources, including:

1. Customers: We may collect personal information from customers in the course of providing our services, including contact information, financial information, and other information necessary to fulfill our contractual obligations.
2. Employees: We may collect personal information from employees in the course of their employment, including contact information, employment history, and other information necessary to manage their employment relationship.
3. Website and online services: We may collect personal information from users of our website and online services, including IP addresses, cookies, and other online identifiers.
4. Third-party sources: We may collect personal information from third-party sources, including credit bureaus, financial institutions, and other organizations, with the consent of the data subject or as permitted by law.

PURPOSES FOR WHICH PERSONAL INFORMATION IS PROCESSED

Connect One (Pty) Ltd may process personal information for the following purposes:

1. Service delivery: To provide our services to customers and to manage our relationships with them.
2. Marketing and sales: To market our services and products to customers and potential customers.
3. Employee management: To manage the employment relationship with our employees.
4. Financial management: To manage our financial affairs, including invoicing, payments, and credit control.
5. Compliance with laws and regulations: To comply with our legal and regulatory obligations, including tax laws, labor laws, and other applicable laws.

SHARING OF PERSONAL INFORMATION

Connect One (Pty) Ltd may share personal information with the following third parties:

1. Service providers: We may share personal information with service providers who assist us in providing our services, including IT service providers, payment processors, and other contractors.
2. Financial institutions: We may share personal information with financial institutions, including banks and credit card companies, to facilitate payments and other financial transactions.
3. Regulatory authorities: We may share personal information with regulatory authorities, including the South African Revenue Service, the Department of Labor, and other government agencies, as required by law.
4. Other third parties: We may share personal information with other third parties, including credit bureaus, debt collectors, and other organizations, with the consent of the data subject or as permitted by law.

SECURITY MEASURES

Connect One (Pty) Ltd will take reasonable technical and organizational measures to ensure the integrity and confidentiality of personal information, including:

1. Access control: We will implement access controls to restrict access to personal information to authorized personnel only.
2. Encryption: We will use encryption to protect personal information in transit and at rest.
3. Firewalls and intrusion detection: We will implement firewalls and intrusion detection systems to prevent unauthorized access to our systems and networks.
4. Regular security audits: We will conduct regular security audits to identify and address vulnerabilities in our systems and networks.

DATA SUBJECT RIGHTS

Data subjects have the following rights in relation to their personal information:

1. Right to access: The right to access their personal information and to request a copy of it.
2. Right to correction: The right to correct or update their personal information.
3. Right to object: The right to object to the processing of their personal information.
4. Right to deletion: The right to request the deletion of their personal information.
5. Right to restriction: The right to restrict the processing of their personal information.

REQUESTS AND COMPLAINTS

Data subjects may submit requests or complaints regarding their personal information to the Information Officer, Shaun Le Ray ([email protected]). We will respond to requests and complaints in a timely and reasonable manner, and will take reasonable steps to address any concerns or issues raised.

CHANGES TO THIS POLICY

Connect One (Pty) Ltd may update or change this Policy from time to time, and will notify data subjects of any changes by posting an updated version of the Policy on our website. We encourage data subjects to review this Policy regularly to stay informed about our approach to protecting personal information.

CONTACT DETAILS

If you have any questions or concerns about this Policy, or if you would like to submit a request or complaint, please contact the Information Officer:

Shaun Le Ray
[email protected]

ACKNOWLEDGMENT

By using our services or providing us with personal information, data subjects acknowledge that they have read and understood this Policy, and agree to its terms.